The main aims of Deskin's
activity are:
• Customers satisfaction, referring both to the products
and to the services provided.
• Constant improvement.
Moreover the company management underlines the importance
of:
• defining systematically and translate into qualifications
customers' needs and expectations.
• considering among the qualifications even those deriving
from law's obligations or from applicable rules concerning
the products/services provided.
• satisfying these qualifications through a precise application
of the Quality management system and through a constant managing
quality management in every field of the company organization,
in order to satisfy the customer.
The company is convinced that this kind of policy could
be concretely profitable for the company and the customers
in order to satisfy both of them.
The company management established the following purposes
as it concerns the company policy of quality:
1) To practice a management system
of company quality according
to the law ISO 9001:2000 and to obtain and preserve
the certification of reliable institution.
2) To reach and maintains an appropriate
level of sensitivity of all the staff towards the customer's
needs, both internal
and external, in order to search, understand and satisfy
his requirements through our work.
3) To reach and maintains, through
a proper training activity, an appropriate level of expertise
of the staff, that has
to be able to face the technical and management problems
of the company without improvising and respecting the customer's
expectations, assuring a correct communication about the
themes of quality, in order to involve the staff at all levels.
If the staff understands completely the company management
of quality, it can collaborate to develop and maintains the
managerial system of quality.
4) To reach and maintains an appropriate
level of punctuality,
towards us and the others, through our professional commitment
and an accurate planning of the activities in order to satisfy
the promises undertaken or expected by the internal or external
customer.
5) To obtain a constant improvement
of the products quality and the services bought, through a close collaboration with
the providers and an accurate evaluation of them in order
to detect all the providing components and not only the purchasing
cost.
6) To obtain a constant improvement of the products and
the services supplied and of all the managerial system
of the company and a constant improvement of the customer's
satisfaction.
To reach these goals we decide specific and detailed aims
for each function and relevant level of our company, supporting
them, when it is possible, with numerical parameters subject
to control and defined, checked and systematically updated
during the reassessment of the managerial system of quality
carried out by the company management.
The company management posts the policy of quality in the
workplaces and explains it to the managers of the different
functions
during a relevant meeting. This way the policy of quality
can be understood, carried out and supported by the company
at all levels.
|
